Question 1

How do I order tickets?

Accepted Answer

If you wish to order tickets for you and for your students you need to fill in the Booking Form which you can find directly on the Menu's Country list. There fill in the booking associated with the performances staged in your country.
For any additional help feel free to contact us: info@artednet.com(mailto:info@artednet.com?subject=ARTED NET Question)

Question 2

My school requires a quote!

Accepted Answer

We can send you quotes prior to any bookings. Please contact us by email: info@artednet.com(mailto:info@artednet.com)
We will be happy to hear from you and to send you a personalized quote. Please specify what interests you (a performance in your school, bringing students to the theatre, organizing workshops).

Question 3

Do you issue invoices?

Accepted Answer

Invoices are issued only after Booking Forms are filled out. Your reservation is only confirmed when you receive an email letter with an attached invoice.

Question 4

How is seating arranged?

Accepted Answer

In theatres: seating plans are created according to the booking date. There is no discrimination and privilege to any of the bookings. Once your booking is confirmed you will receive more information about the seating plan.
In schools: seating plans are arranged with teachers in charge of organizing the performance in their schools.

Question 5

I'm having trouble with your invoice. What should I do?

Accepted Answer

If you want us to edit your invoice, please let us know: info@artednet.com(mailto:info@artednet.com)
If you wish to contact the Financial Department directly, please contact: info@adg-europe.com(mailto:info@adg-europe.com)
Please state your invoice number as a subject line and add the necessary information (such as school details) to the letter.

Question 6

Are tickets refundable?

Accepted Answer

Tickets may be refunded if cancelled up to one week before the performance.

Vouchers will be given to  tickets cancelled within a week of the performance. These vouchers do not loose their validity until usage.

Question 7

Can I change my booking?

Accepted Answer

The number of seats booked can not be changed if the booking has already been confirmed by invoice.
The number of seats booked cannot be changed when the booking is confirmed by invoice. Only 10% of the total number of booked tickets can be refunded. The 10% of students who do not attend the performance without a call to cancel are considered a No-Show and will have a free pass: Ex. 100 tickets booked, 10 students can benefit of the No-Show policy free of charge. The other students will be charged whether they attend the performance or not.
 
In case of cash payment: the teacher does not need to pay for 10% unattended students.
In case of bank transfer payment: we offer vouchers but tickets purchased using bank account will not be refunded.
In case the customer wishes to add seats to the booking, availability needs to be checked with the local producer. The local producer will then ask the customer to fill a new booking form or will edit the invoice directly, according to each situation.
COVID-19: This rule does not apply for the school year 2021/2022.

Question 8

How can I pay for my tickets?

Accepted Answer

Tickets can be paid by bank transfer, cheque or in cash.
A receipt of the payment is always provided by email.
Additional information about payment methods are available on countries webpages.

Question 9

Do I need to print tickets? Do you print tickets?

Accepted Answer

We try to be as paper free as we can. We do not provide any paper tickets or receipts.
Your invoice is your ticket - a mobile ticket is also valid (by showing your invoice on your mobile device). You simply need to show it to the tour manager (or a person responsible for selling and checking tickets) when entering the theatre.

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