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F A Q

rules

TICKETS

  1. Discounts to teachers may apply depending on countries. 

  2. Booking requests* will be considered as official only when the booking form is filled in and submitted.

  3. In case teachers wish to add additional tickets to their reservation, they need to get in contact with us. We will then ask them to fill in a new form or, if and when possible, we will edit their invoice.

  4. A reservation can be cancelled free of charge only 6 weeks before the performance takes place.

  5. The number of seats booked cannot be changed when the booking is confirmed by invoice. Only 10% of the total number of booked tickets can be refunded. The 10% of students who do not attend the performance without a call to cancel are considered a No-Show and will have a free pass: Ex. 100 tickets booked, 10 students can benefit of the No-Show policy free of charge. The other students will be charged whether they attend the performance or not.

    • In case of cash payment: the teacher does not need to pay for 10% unattended students.

    • In case of bank transfer payment: we offer vouchers but tickets purchased using bank account will not be refunded.

  6. If a show is cancelled due to force majeure reasons, purchased tickets will not be refunded.

DURING PERFORMANCE

  1. In case of either public or private performance, it can take place only with a certain number of students or an agreed budget.

  2. Seating plans are created according to the booking date. There is no discrimination and privilege to any of the bookings. Once the booking is confirmed the teacher will receive information about the seating plan.

  3. Teachers are responsible for the behaviour of their students. No insults to the actors any other member of the crew will be tolerated. If students do not behave well and respectfully, the cast is allowed to stop the performance.

  4. It is not allowed to eat, talk or use mobile phones in the theatre.

  5.  When a Q&A is planned, students are required to stay in their seats or to move closer to the stage if possible.

* Only communication by emails will be considered as official. 

We understand there can be special unavoidable circumstances (force majeure) which may cause you to cancel with short notice.   Please let us know if this happens.

Ticketing

How do I order tickets?


If you wish to order tickets for you and for your students you need to fill in the Booking Form which you can find directly on the Menu's Country list. There fill in the booking associated with the performances staged in your country.

For any additional help feel free to contact us: info@artednet.com




My school requires a quote!


We can send you quotes prior to any bookings. Please contact us by email: info@artednet.com

We will be happy to hear from you and to send you a personalized quote. Please specify what interests you (a performance in your school, bringing students to the theatre, organizing workshops).




How is seating arranged?


In theatres: seating plans are created according to the booking date. There is no discrimination and privilege to any of the bookings. Once your booking is confirmed you will receive more information about the seating plan.

In schools: seating plans are arranged with teachers in charge of organizing the performance in their schools.




I'm having trouble with your invoice. What should I do?


If you want us to edit your invoice, please let us know: info@artednet.com

If you wish to contact the Financial Department directly, please contact: info@adg-europe.com

Please state your invoice number as a subject line and add the necessary information (such as school details) to the letter.




Are tickets refundable?


A reservation can be cancelled free of charge only 6 weeks before the performance takes place. During these 6 weeks each situation needs to be evaluated with the local producer.

In case of force majeure, tickets are non-refundable.

Vouchers may be issued by the company, according to each situation.




Can I change my booking?


The number of seats booked can not be changed if the booking has already been confirmed by invoice.

The number of seats booked cannot be changed when the booking is confirmed by invoice. Only 10% of the total number of booked tickets can be refunded. The 10% of students who do not attend the performance without a call to cancel are considered a No-Show and will have a free pass: Ex. 100 tickets booked, 10 students can benefit of the No-Show policy free of charge. The other students will be charged whether they attend the performance or not. In case of cash payment: the teacher does not need to pay for 10% unattended students. In case of bank transfer payment: we offer vouchers but tickets purchased using bank account will not be refunded.

In case the customer wishes to add seats to the booking, availability needs to be checked with the local producer. The local producer will then ask the customer to fill a new booking form or will edit the invoice directly, according to each situation.




How can I pay for my tickets?


Tickets can be paid by bank transfer, cheque or in cash.

A receipt of the payment is always provided by email.

Additional information about payment methods are available on countries webpages.




Do I need to print tickets? Do you print tickets?


We try to be as paper free as we can. We do not provide any paper tickets or receipts.

Your invoice is your ticket - a mobile ticket is also valid (by showing your invoice on your mobile device). You simply need to show it to the tour manager (or a person responsible for selling and checking tickets) when entering the theatre.




Do you issue invoices?


Invoices are issued only after Booking Forms are filled out. Your reservation is only confirmed when you receive an email letter with an attached invoice.





Performances

How can I organize a performance in my school?


If you are interested in inviting us in your school, please fill this form: https://forms.gle/YQfu1yX1BbdfrcW97

You can also contact us by email (info@artednet.com) and we will be happy to redirect you to the form.

You can book us for a private performance (a targeted quote will be sent to your school) or you can team up with other schools in your area and share fees.

We require you to send us pictures of the theatre/rooms/auditorium, where the performance will take place, in order to make sure we can adapt our set to your space.




Are performances with native actors?


We only work with native English speakers and professional actors.




What productions are coming to my city?


Please visit your country page in our Menu. You will find a calendar with all information.

If you want us to perform in your area, get in touch with us! We always welcome new ideas and we are excited to perform anywhere in the world. We will try our best to make it happen.




Is a Q&A organised after each performance?


For some performances, Q&A are included in the length of the show. For some others, Q&A can be arranged according to the actors schedule.

Please email us if you are interested in meeting our actors, we will make sure you can have the chance to talk to them.




Can I take pictures during the performance? Can I film it?


It is forbidden to take pictures during the performance. Pictures with the actors may be taken after the show.

It is forbidden to film the performance. If you are interested in filming the performance for an educational purpose (ex. school blog), please send us an official request: info@artednet.com




What information is needed when performing in schools?


In order to be sured and safe, we will ask you to fill in the Performing in Schools form: https://forms.gle/YQfu1yX1BbdfrcW97





Services

What kind of services do you provide?


ART EDUCATION NETWORK (i.e. A R T E D NET) has been created to advertise theatre performances and artistic projects. We work with several partners and we promote their work focusing on the education purpose of each artistic project. We provide a didactic material free of charge and we mediate between our audience (mostly school audiences) and the production companies that create the artistic projects we advertise.

Through this website you can read more about each performance and you can book seats for the countries represented on this website.

You can also invite us to perform in your town if we have not scheduled a performance there yet.

Please note that AMERICAN DRAMA GROUP EUROPE & TNT THEATRE work in a lot of other countries which are not represented by us.

Please visit www.adg-europe.com and www.tnttheatre.com for more information.




How can I identify my local organiser?


Here are the countries which are represented by two organisers:

Lithuania, Latvia, Estonia, Croatia, Bulgaria, Romania, Serbia, Russia - dom@artednet.com

Italy, Netherlands, Denmark, Finland, Sweden, Norway, Austria (Linz, Klagenfurt), Switzerland (Lugano), Spain (Madrid), Portugal, Cyprus, South Korea, China (Hong Kong) - fed@artednet.com





Workshops

What kind of workshops do you provide?


Please visit our Productions website to read more about our workshops.

Do not hesitate to contact us by email to receive additional assistance: info@artednet.com

Prices are regulated by the local producers and accordingly to each country.




What is needed to host your workshops?


Ideally, workshops require a space large enough for all participants to move freely without chairs or tables being in the way (ex. hall/theatre space).

We can provide texts to be printed by the institution beforehand for each student. Bring comfortable clothes and a bottle of water.




How many students can join workshops?


The ideal number of students per workshop would be 15-20 students. The number can vary according to the situation.





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in cooperation with ADGE